Anti-Fraud Policy

I've already paid. Why are you asking me for a statement or other proof of card ownership?
We understand that some customers are concerned about having to provide additional information to support their purchase.   In order to protect both...
Thu, 23 Jul, 2015 at 3:26 PM
You've requested proof of card ownership from me. What do you need to see?
Due to the increasing number of fraudulent transactions being attempted using credit and / or debit Cards we are now obliged to take extra care to protec...
Thu, 23 Jul, 2015 at 1:10 PM
I don't want to provide you with proof of card ownership. What happens now?
If you are unable or unwilling to provide requested information to verify your ownership of a debit or credit card then we may be able to request payment by...
Thu, 23 Jul, 2015 at 3:27 PM
My payment card is registered in a country different to my shipping address. Is that OK?
We will not ship to any country with an address different to the country associated with the billing / credit card address. In the event that we rec...
Wed, 23 Dec, 2015 at 2:36 PM
Can you ship to PO Boxes?
We will ship to PO Boxes but not for orders with a value exceeding £100 if ordered using a credit or debit card.  In this event then we will request...
Wed, 23 Dec, 2015 at 2:44 PM
Why have you sent my order to my billing address and not the shipping address I provided?
On receipt of certain orders we may inform you by email that we can only despatch your order to an address confirmed by your card issuer or our card process...
Wed, 23 Dec, 2015 at 2:10 PM