Delivery

How do I dispute a delivery?
Please note that we deem tracking and delivery reports to be final proof of delivery.  Any delivery disputes must be handled directly with the mail carrie...
Wed, 3 Aug, 2016 at 11:02 AM
I missed my delivery. What happens now?
In the event that you missed your delivery and have received a card from your mail carrier you will generally have two courses of action.   Attend ...
Thu, 23 Jul, 2015 at 2:26 PM
I need to collect my shipment but I used a fake name. What do I do?
Please note that we do not ever advise using a fake name for your shipments and we accept no liability for issues caused by doing so. In the event tha...
Thu, 23 Jul, 2015 at 1:48 PM
How long should delivery take?
This depends where you have ordered from.  Please see the list below for general delivery timescales. UK: 3-5 working days Europe: 3-7 worki...
Wed, 3 Aug, 2016 at 11:03 AM
My untracked shipment has not arrived. What do I do?
To claim non-delivery you must contact Support within 30 working days of despatch, at which point you will be sent a non-receipt claim form. The claim ...
Tue, 4 Oct, 2016 at 7:02 AM
My tracked shipment has not arrived. What do I do?
To claim non-delivery you must contact Support within 30 working days of despatch, at which point you will be sent a non-receipt claim form. The claim ...
Tue, 4 Oct, 2016 at 7:02 AM
I missed my delivery and my order has been returned. Will you resend it?
If you miss your delivery and fail to collect it or rearrange delivery from your local mail centre within an allotted period the mail carrier will endeavour...
Wed, 11 Nov, 2015 at 10:47 AM
What if my items are intercepted or confiscated?
To claim non-delivery you please contact Support within 30 working days of despatch, at which point you will be sent a non-receipt claim form. The c...
Mon, 10 Oct, 2016 at 5:23 AM
How long do I need to wait for a free resend?
To claim non-delivery you must contact Support within 30 working days of despatch, at which point you will be sent a non-receipt claim form. The claim ...
Mon, 10 Oct, 2016 at 5:23 AM