On receipt of certain orders we may inform you by email that we can only despatch your order to an address confirmed by your card issuer or our card processor i.e. your billing address. 

In such cases you may either agree to us shipping to your billing address or you can re-order with a card that can be verified against your preferred shipping address.

We will always email you requesting this information and we will allow 5 working days for you to respond. If you do not respond then we will automatically despatch your order to your billing address.

We cannot be held responsible for any problems caused by you (the customer) having entered your email address incorrectly.