If you are unable or unwilling to provide requested information to verify your ownership of a debit or credit card then we may be able to request payment by an alternative means and subsequently refund your card payment to you.

Alternatively, at your request we can cancel your order and refund your card payment.


We are sorry for any inconvenience these anti-fraud measures may cause to you, the customer, however we are obliged to ensure that we are minimising both our own and our customers' exposure to potential fraud.