To claim non-delivery you must contact Support within 30 working days of despatch, at which point you will be sent a non-receipt claim form*. The claim will be reviewed by our despatch team, and, if your claim is successful, the resend will be sent as soon as a decision has been reached.
Please raise a support ticket quoting your order number and the date your shipment despatched.
If the current delivery time is less than 30 workings since the day of despatch then please remain patient until this period has elapsed. We cannot do anything until the mail carrier's maximum delivery schedule has elapsed.
Please note: any delivery claims must be done not later than 3 months after the shipping date.
*resends are authorised at our discretion and are subject to sensible fair usage.