Please note that we do not ever advise using a fake name for your shipments and we accept no liability for issues caused by doing so.

In the event that you did use a fake name and subsequently missed your delivery and have received a card from your mail carrier we advise that you do not seek to collect it in person.  This is because the collection office will potentially want to see some identification from you to verify who you are before releasing the goods and you will likely be unable to do so.  In this eventuality we advise that you call the mail carrier and arrange a redelivery back to your address rather than collecting as you will not be required to show identification in this case.