If your are using a card to make payment then please reference the information below.


You may need to double check the details you have entered. The card you are using must be registered to the billing details as this may cause your order to be rejected. Or you may have entered your card details incorrectly, so you may need to check them again.


If you are using a credit or debit card please read this article.


If you are using a pre-paid card please see this article.


If you are 100% sure that you have entered all details correctly and the above points are not the cause of the problem then please contact us using our Live Chat facility or by raising a support ticket and we will do our best to help you.


If you are using an alternate payment method then please contact us via ticket for further help.