How can we help you today?
New support ticket
Check ticket status
Are you a genuine company?
Can I use a fake or alternative email address to deal with you?
Can I use a fake name for my shipment?
What do the quantities mean on your site?
Are you able to reserve stock for me?
See all 10 articles
I found a coupon code but it doesn't work. Why not?
Can you give me a coupon code?
What are your Terms and Conditions of Sale?
Can you provide information on how to germinate seeds?
Ordering with Bonza Seedbank
What if a product I ordered is out of stock?
Will I get free seeds with my order?
I didn't receive my free seeds. Why not?
I need a resend. Will I still get my free seeds?
How do you package my seeds?
See all 7 articles
Which payment methods do you accept?
I can't complete my order. Why not?
If I pay using my debit or credit card what will my statement show?
Why is my pre-paid card payment not going through?
Why is my debit or credit card payment not going through?
See all 9 articles
I've already paid. Why are you asking me for a statement or other proof of card ownership?
You've requested proof of card ownership from me. What do you need to see?
I don't want to provide you with proof of card ownership. What happens now?
My payment card is registered in a country different to my shipping address. Is that OK?
Can you ship to PO Boxes?
See all 6 articles
Where do you ship to?
What are your shipping costs?
How much does shipping cost to the UK
How much does shipping cost to Europe?
How much does shipping cost to North America?
See all 12 articles
Where can I view my shipment tracking data?
I have been asked to upgrade my chosen shipping. Why?
How do I dispute a delivery?
I missed my delivery. What happens now?
I need to collect my shipment but I used a fake name. What do I do?
How long should delivery take?
My untracked shipment has not arrived. What do I do?
See all 9 articles
What is a SeedPod?
How do I open my SeedPod safely?
How long does it take to ship orders?
How will I know when my order has been despatched?
How much does shipping cost?
Problems, Returns, Damaged Goods and Exchanges
Where can I find your Returns Policy?
I bought in error. How do I return my goods?
I received damaged products. What happens now?
I bought in error. How do I exchange my goods?
Some of my items are missing
Cannabis Seed Information
What should I do when my shipment arrives?
What are the basics of good seed storage?
Should I freeze my seeds?
What are your suggestions for high-yielding seed strains?
What are your suggestions for Afghan seed strains?
What are your suggestions for high-THC auto-flowering seed strains?
What are your suggestions for outdoor seed strains with a mellow high?
What are your suggestions for outdoor seed strains with high yields and plenty of sticky crystals?
See all 22 articles
How do I reset my username and/or password?
Can I change the on-site currency?